General Ticketing Terms and Conditions (GTTC)

The purchase and use of tickets for Hockenheim-Ring GmbH events as well as access to the grandstands are subject to the following General Ticket Terms and Conditions (“GTTC”) and the Hockenheim-Ring GmbH house rules, which are expressly stated is included in these GTTC. By purchasing or using a ticket, the respective purchaser or holder accepts the validity of these GTTC. Other conditions do not become part of the contract, even if Hockenheim-Ring GmbH does not expressly contradict them.

Tickets for the events organised by Hockenheim-Ring GmbH can be ordered only from Hockenheim-Ring GmbH or its authorised booking offices. By sending in order documentation by whatever means (by post, e-mail, online request) the customer receives no contract offer, but only a request to make their own contract offer (order). The customer has no right to acceptance of his offer. Hockenheim-Ring GmbH may therefore reject the contract offer without having to state any reasons. The contract comes into effect on payment for the ordered tickets.

Orders are always subject to pre-payment (direct debit/bank transfer/debit card/credit card/PayPal/Apple Pay/Google Pay/cash). In the event of insufficient credit card or account coverage, Hockenheim-Ring GmbH is entitled to cancel the order without corresponding notification or to block the barcode on the tickets. Hockenheim-Ring GmbH expressly reserves the right to claim compensation for damages in such cases. Varying conditions may be specified by the booking offices authorised by Hockenheim-Ring GmbH.

Print@home and mobile tickets will be sent by email after receipt of payment. Hard tickets are sent by registered mail. Tickets are dispatched at the customer's expense and risk, unless there is gross negligence or intent on the part of Hockenheim-Ring GmbH or the persons commissioned by it. The transport company is selected by Hockenheim-Ring GmbH.

The purchaser is obliged to check the tickets on receipt for correctness with regard to the event concerned, date, number and price of the tickets. Due to the time restrictions in the event business, complaints relating to faulty tickets must be made immediately (within three working days) following receipt of the tickets by the customer in writing by e-mail, fax or post to the contact addresses specified under Item 9. The definitive date for the observation of the complaint deadline is the date of the postmark or transmission report. Hockenheim-Ring GmbH has no obligation to accept return of the tickets after expiry of the complaint deadline.

The customer is not entitled to return tickets. In the case of services in the area of leisure facilities with a fixed performance time, in particular the sale of entrance tickets for events, this is not considered as distance sales business in the sense of § 312 b Para. 3 No. 6 BGB (German Civil Code), so that there is no right of cancellation or return following conclusion of the contract. In the case of rescheduling or postponement of an event, and particularly if the date of the event was not definitively scheduled at the time of ordering tickets, the customer has no right to refund of the ticket price. If an ongoing event is interrupted and not restaged, the customer also has no claim to refund of the ticket price. This does not apply if Hockenheim-Ring GmbH is culpable for such interruption or cancellation. If an event is restaged, the tickets remain valid, and must therefore be retained. If an event is cancelled, the ticket holder will be refunded the ticket price on return of the original ticket to the booking office where the ticket was purchased. Processing and dispatch charges will not be refunded.

a) to offer for sale tickets bought at auctions (in particular online, e.g. at eBay);

b) to resell tickets on a commercial basis without the express prior written agreement of Hockenheim-Ring GmbH;

c) to resell tickets privately at a higher price than that stated on the ticket;

d) to resell or transfer tickets to persons who have been banned from the event;

e) to resell or use tickets for the purposes of advertising, marketing, as a bonus, advertising gift, incentive or as part of an unauthorised hospitality or travel package without the express prior written agreement of Hockenheim-Ring GmbH.

If a ticket is used for any of the above impermissible purposes, or if a ticket holder contravenes these GTTC in any other way, the ticket becomes invalid. Hockenheim-Ring GmbH is in this case entitled to block the seat and refuse the ticket holder entry to the grandstands without further compensation. Hockenheim-Ring GmbH also reserves the right to bar persons who contravene these prohibitions from purchasing tickets in future, to ban them from events and/or to institute further civil and/or criminal proceedings.

•	Domiciliary rights always remain with Hockenheim-Ring GmbH and third parties instructed by them. Orders made by Hockenheim-Ring GmbH, the police or security personnel in the run-up, during or immediately after the event must always be followed. In case of non-compliance, we reserve the right to exclude you from the event.

•	This applies to every event, regardless of the legal reason, and shall be exercised if the following regulations are violated. Please note that for some events, in particular for concerts/festivals, the regulations set by the respective event organiser shall apply.

•	In the event of a reprimand or when access is refused, the visitor or participant must leave the event site immediately. There is no claim for reimbursement in these cases.

•	Bulky objects (e.g. bicycles, drinks crates, camera tripods, suitcases, folding chairs, folding tables, hiking rucksacks, scooters)

•	Any type of glass container (e.g. glass bottles)

•	Any type of pyrotechnic objects (e.g. Bengal fire, flares, fireworks)

•	Spray cans, corrosive, flammable or colouring substances (with the exception of deodorant and sun cream)

•	Professional photography and filming equipment (e.g. camera lenses which size exceeds 40 cm)

•	Anti-constitutional, xenophobic and discriminatory illustrations (clothing, flags, etc.)

•	Visitors are not permitted to bring animals (e.g. dogs).

•	Visitors are not permitted to collect returnable bottles and cans.

•	Any unapproved use of the premises is prohibited (sale of goods, food, drink, advertising material, distribution of leaflets, etc.). Only the event organiser and third parties instructed by them may offer catering.

•	Damage to the site (hammering in nails, hooks, etc. and the use of adhesive on floors, walls, ceilings, furniture). Permissible decorations (fence banners, etc.) must be removed at the end of the event.

•	Every spectator must be in possession of a valid ticket or a access authorisation.

•	Owners of discounted tickets must provide proof of their valid entitlement to the discount when they are first admitted onto the site.

•	A validated ticket is only valid with an event wristband, which will be handed out the first time you are admitted. Please show your ticket and wristband unprompted.

•	We don’t recommend visitors and participants bring children under 3 years of age to motorsport events. Visitors who bring babies or small children to events, or pregnant women, may be prohibited by Hockenheim-Ring GmbH or the event organisers from taking any further part in or staying at the event if there could be health hazards for the children due to the special nature of the event. In the case of expulsion, the visitor or participant must leave the event site immediately. There is no claim for reimbursement in these cases.

•	People who are significantly under the influence of alcohol/drugs will be refused access or will be removed from the site.

•	Motorsport is dangerous!  It is prohibited to enter any area that is not expressly allocated for spectators. This includes, among other things, the racing track, access routes to the track, emergency routes and the marked danger zones near the track. In case of non-compliance, we reserve the right to exclude you from the event.

•	Please make sure you bring suitable ear protection with you - particularly for children.

•	Staircases, walkways and emergency routes on the grandstands must be kept clear without restriction for security reasons. When using all walkways and stairways, no other person may be harmed/put in danger, impeded or harassed.

•	Prams or pushchairs may only be parked in the designated parking spaces at their own risk.

•	The use of drones, microcopters and similar unmanned aircraft is not permitted on the Hockenheim Ring site.

•	The Hockenheim Ring site must be kept clean throughout. Rubbish must be disposed of in the rubbish bins provided. Should you need the toilet, please use the sanitary facilities provided.

•	Unforeseen events, such as official orders or bad weather, which make it impossible to hold the event as planned and are not the responsibility of the event organiser, entitle them to take all measures necessary (including refusal of access, removal from site).

•	Hockenheim-Ring GmbH and its subcontractors and vicarious agents do not assume liability for personal injuries and/or damage to property, unless they are caused by an intentional or grossly negligent breach of obligations.

•	In particular no liability is accepted for damage to a person’s hearing caused by high noise levels due to engine noise, or similar.

•	Photos, videos or audio recordings at the Hockenheim Ring are only permitted for private use and are not permitted for commercial or journalistic purposes. Any type of commercial and promotional production as well as use of these images and audio material is not permitted and requires written approval from Hockenheim-Ring GmbH. Non-compliance would give rise to claims for damages and for injunctions to be made by Hockenheim-Ring GmbH.

•	Photography and filming is generally only permitted from the grandstands and, at designated events, also in the drivers’ paddock. People who linger in the inside area of the track (e.g. media platforms and restricted 	areas) without a valid employee ID, proof of accreditation or written authorisation from Hockenheim-Ring GmbH will be removed from the area and have to bear the legal consequences.

•	It is not permitted to carry professional photo or film equipment with you at events (e.g. camera lenses which size exceeds 40 cm). Exceptions are only made for press photographers accredited for that particular event, who have a valid event press pass, or people with the relevant written authorisation from Hockenheim-Ring GmbH. It is also forbidden to bring and set up any type of camera tripod (e.g. monopods) in the stands.

•	Each spectator consents that images and moving images of themselves may be taken as part of the event and used without compensation from the organiser and without limitation of time, space and content in each medium, in any form and as often as desired.

If a ticket holder is accompanied by an underage child, they shall also give the above consent for this child if they are authorised to do so in their capacity as parent or legal guardian. Otherwise, they are obliged to ensure that the parent or legal guardian has given their consent prior to entering the event. Adolescent ticket holders from 14 years of age have independent consent alongside their parents or legal guardians. Section 23 (2) KunstUrhG (Art Copyright Act) and the separate rules on data protection remain unaffected.

•	Should individual points in these house rules be or become ineffective, impracticable or unenforceable, either in full or in part, the validity of the other points shall remain unaffected.

All personal data provided by the customer will be processed by Hockenheim-Ring GmbH only in accordance with the data protection regulations applicable to the contract. Such data, and in particular names, addresses, telephone numbers, e-mail addresses, bank details etc. will be recorded, processed and used by Hockenheim-Ring GmbH in automated processes to the extent required for the establishment or amendment of the contractual relationship. Hockenheim-Ring GmbH is entitled to disclose such data to third parties commissioned with the performance of the purchase contract, to the extent required for the fulfilment of the contract.

Ticket orders or enquiries relating to ticket sales can be directed to Hockenheim-Ring GmbH via the following contacts: Hockenheim-Ring GmbH, Ticketing Department, Am Motodrom, 68766 Hockenheim, Telephone: +49 (0)6205-950 222, Fax: +49 (0)6205-950 299, E-mail: ticketing@hockenheimring.de

The sole place of fulfilment for deliveries and services is the registered office of Hockenheim-Ring GmbH. If the contract partner is a commercial entity in the sense of the HGB (German Commercial Code), a legal entity under public law or a special fund under public law, or if he has no general place of jurisdiction in Germany, or if his usual place of residence is unknown at the time of bringing an action, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is the registered office of Hockenheim-Ring GmbH. In the case of cross-border contracts, the agreed sole place of jurisdiction for all disputes arising from or in connection with the contractual relationship is also the registered office of Hockenheim-Ring GmbH.

If any individual points of these GTTC prove to be or become invalid or unfeasible, in whole or in part, this shall not affect the validity of the contract as a whole or the remaining conditions. This contract is subject exclusively to the law of the Federal Republic of Germany.

All prices incl. statutory VAT and plus booking fee and, if applicable, plus shipping fee.

All prices plus an booking fee of 2.9% respectively 5.9%.

The booking fee is a fee to cover the external and internal costs of setting up and maintaining the online ticket shop, as an additional and not legally owed ancillary service, so that you can purchase the tickets in advance online from the comfort of your own home. You are free to purchase the tickets - subject to availability - on site on the day of the event at no additional cost.

11.00 EUR | 14.00 EUR   Registered mail national | international (VIP tickets)

0.00 EUR   Email | Download (Print@home tickets | Mobile tickets)

0.00 EUR   Deposit on site (Hard tickets | Parking tickets | Race´n´Roll and Race taxi vouchers | Add-ons)

Versand national | Shipping national

Versand international | Shipping international

Hinterlegung vor Ort | Deposit on site

Managing Director: Jochen Nerpel, Jorn Teske

Commercial Registry: Mannheim No. HRB 422129

With the law implementing the directive on alternative dispute resolution in consumer matters and implementing the regulation on online dispute resolution in consumer matters, the legislature has created a European online dispute resolution platform (OS platform) for the out-of-court settlement of disputes between consumers and companies in online purchases and A nationwide framework has been created for the settlement of disputes arising from contracts concluded online and offline between consumers and companies by allowing them to be brought before an out-of-court consumer arbitration board.

The EU OS platform for out-of-court online dispute resolution can be found at the following link: 

. Our email address is info@hockenheimring.de.

The arbitration board responsible for us is the

General consumer arbitration board of the Center for Arbitration e.V.

We would like to point out that we do not take part in the dispute resolution procedure before the consumer arbitration board.

Hockenheim-Ring GmbH endeavours to ensure that the contents on these pages are up to date, complete and accurate. As information may, however, change rapidly, the contents may not necessarily be up to date, accurate and complete.

These pages may contain links to third-party websites whose content is not necessarily authorised or checked by the Hockenheim-Ring GmbH. Hockenheim-Ring GmbH therefore accepts no liability for the content of third-party websites.

All rights reserved. Text, images, graphics, sound, animations and videos and their arrangement on www.eventimsports.de are protected by copyright and other protective laws. The contents of this website may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Please contact us to obtain our permission to reproduce any content on our pages.

Hockenheim-Ring GmbH

Excerpt from the privacy policy of Hockenheim-Ring GmbH

Hockenheim-Ring GmbH attaches a great deal of importance to the protection of your personal data. We treat your personal data confidentially, taking account of the relevant statutory requirements. This Privacy Policy explains how we handle your personal data and data about your usage which we obtain from you.

Personal data are individual details about the personal or material circumstances of an identified or identifiable natural person. This covers information such as your name, address, telephone number and date of birth. We collect, process and use your personal data only for the purposes for which you provide them to us. The personal data that you transfer to us will not be passed on to third parties without your consent. Exceptions are cases in which we are obliged to release data on the basis of mandatory statutory regulations.

Every web server automatically registers access to websites. When you visit our homepage, our webserver temporarily stores each instance in a logfile (server logfiles). The following data are recorded and stored until such time as they are erased automatically:

•	Notification of whether access was successful

•	Identification data of the browser and operating system used

•	Name of your Internet service provider

Processing of these data facilitates your use of the website (establishment of a connection) and is used for system security, technical administration of the network infrastructure and optimisation of the website.

By default, our web server is configured to erase the logfiles automatically every 14 days. However, we reserve the right temporarily to extend the storage period for logfiles (manually) or individual IP addresses (manually or automatically) if this is necessary for legitimate reasons of security.

The recipient of the data is our web hosting provider. No data is transferred to third countries. The basis for the temporary storage of data and logfiles is Art. 6 (1) point (f) GDPR.

We offer users of our website the option to register by providing their data. The data are entered on an input screen and transmitted to and saved by us. Recipients of the data are internal departments and commissioned data processors pursuant to Art. 28 GDPR.

The following data are collected in the course of the registration process:

•	data required to book tickets and driving experiences or to purchase fan items (e.g. name, address, contact details, billing address, bank details, etc.)

•	data required for accreditation in the media area (services for journalists and photographers) (e.g. name, address, contact details, etc.)

•	The consent of the user to processing of this data is obtained in the course of the registration process. The legal basis for processing the data is the provision of the user’s consent in accordance with Art. 6 (1) point (a) GDPR.

If the aim of registration is to conclude a contract with the user as one of the contracting parties or to take steps prior to entering into a contract, the additional legal basis for processing is Art. 6 (1) point (b) GDPR.

Registration of the user is necessary to fulfil a contract with the user or to take steps prior to entering into a contract.

We are obliged on the basis of mandatory regulations of commercial and tax law to retain your address, payment and order data for a period of ten years. Two years after the contract comes to an end, we impose a restriction on processing and reduce it to the level that complies with the applicable statutory obligations.

Canvassing existing customers & Customer satisfaction surveys

We process personal data (first name, surname, e-mail address) of our existing customers for the purpose of carrying out advertising measures and customer satisfaction surveys by e-mail. You are an existing customer if you have purchased at least one product or service. After purchasing a product or service, we may invite you to take part in a customer satisfaction survey and we will regularly inform you about news and events concerning Hockenheim-Ring GmbH. In doing so, we make sure that you only receive information that is in your interests.

In this sense, existing customer advertising for own similar goods or services with regard to already purchased products or services is permitted. The advertising may relate to products or services that meet the customer’s needs or serve the same or a similar recognisable or typical purpose.

The current legal basis for advertising to existing customers is Art. 6 para. 1 sentence 1f DSGVO in conjunction with § 7 para. 3 UWG.

Hockenheim-Ring GmbH can be assumed to have a legitimate interest in this. Hockenheim-Ring GmbH has a legitimate interest in ensuring that existing customers receive optimum support, and it has a legitimate interest in further developing its products on the basis of customer wishes.

Insofar as external service providers are used for processing (e.g. shipping service providers), the companies concerned will only be given access to your data to the extent that this is necessary in each case for the fulfilment of their respective tasks and functions.

You can object to data processing for the aforementioned purposes at any time, free of charge and with effect for the future. To do this, you can use the unsubscribe button in the advertising mailings or write an e-mail to datenschutz@hockenheimring.de.

If you object, your contact data will be blocked for further data processing for advertising purposes. Please note that this objection does not include the sending of print media unless you explicitly object to processing for print advertising. In exceptional cases, advertising material may still be sent temporarily after the receipt of your objection. This is a technical consequence related to the necessary lead time of advertisements and does not mean that we will not implement your objection.

You can contact us via the email addresses provided by us. In this case, the personal details of the user transmitted with the email are stored. No data are transferred to third parties in this connection. The data are used exclusively to process the conversation.

The legal basis for processing the data connected with sending an email is Art. 6 (1) point (f) GDPR. If the aim of the email contact is to conclude a contract, the additional legal basis for processing is Art. 6 (1) point (b) GDPR.

The data are erased as soon as they are no longer required to achieve the purpose of their collection. For personal data that are sent with the email, this is the case when the conversation with the user has ended. The conversation has ended when the circumstances indicate that the issue involved has been resolved conclusively. If you send us queries via the contact form, your details, including the contact data you provide there, are stored by us for the purpose of processing the query and in case there are any follow-up questions.

We use the data for the purposes specified in your consent and store them for the statutory retention period. The only other use of the data from the contact form is in anonymised form for statistical purposes (e.g. number of queries, success rate for queries, etc.).

External payment service providers are used to fulfil contracts for the purchase of vouchers, tickets and fan items and for completion of the booking process, in accordance with Art. 6 (1) point (b) GDPR.

At the same time, our legitimate interest pursuant to Art. 6 (1) point (f) GDPR lies in offering our visitors a wide variety of secure payment options.

As a matter of principle, your personal data are passed on only insofar as is necessary to process the contract. For payment processing, in particular, we pass on the payment data required to the financial institution appointed to make the payment or to any payment and billing service provider commissioned by us.

You can find further information about the relevant data protection provisions at:

Visa (https://www.visa.co.uk/legal/privacy-policy.html)

Mastercard (https://www.mastercard.co.uk/en-gb/about-mastercard/what-we-do/privacy.html)

American Express (https://www.americanexpress.com/uk/legal/online-privacy-statement.html)

The data required to process the payment are transferred securely via the “SSL” process and are processed exclusively to carry out the payment. We erase the data collected in this connection when we no longer need to store it or we restrict its processing if statutory retention obligations apply.

You have the right to obtain from the controller confirmation as to whether personal data concerning you are being processed. If this is the case, you have a right to information about this personal data and to the details specified in Art. 15 GDPR.

You have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning you and the completion of any incomplete personal data (Art. 16 GDPR).

You have the right to obtain from the controller the erasure of personal data concerning you without undue delay if one of the grounds specified in Art. 17 GDPR applies, e.g. if the data are no longer required for the purposes pursued (right to erasure).

You also have the right to obtain from the controller restriction of processing where one of the conditions listed in Art. 18 GDPR applies, e.g. you have objected to processing, pending verification by the controller.

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Art. 6 (1) GDPR. The controller shall no longer process the personal data unless the controller can demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is for the establishment, exercise or defence of legal claims (Art. 21 GDPR).

Where personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing; this also includes profiling to the extent that it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.

Without prejudice to any other administrative or judicial remedy, every data subject has the right to lodge a complaint with a supervisory authority, if the data subject considers that the processing of personal data relating to him or her infringes the GDPR (Art. 77 GDPR). The data subject can exercise this right with a supervisory authority in the Member State of his or her habitual residence, place of work or place of the alleged infringement. The responsible supervisory authority is in Baden-Württemberg:

The Regional Data Protection and Freedom of Information Officer

www.baden-wuerttemberg.datenschutz.de/impressum

You can contact us in this connection, and on any other matter relating to data protection, at the address given in the Legal Notice. Alternatively, our data protection coordinator is at your disposal for any issues relating to protection of your rights (datenschutz@hockenheimring.de).

This data protection declaration is currently valid and is dated: April 2023.

Due to the further development of our websites and offers or due to changed legal or official requirements, it may become necessary to change this data protection declaration. You can access and print out the current data protection declaration at any time on the website under LINK.