General Ticketing Terms and Conditions (GTTC)
The purchase and use of tickets for Hockenheim-Ring GmbH events as well as access to the grandstands are subject to the following General Ticket Terms and Conditions (“GTTC”) and the Hockenheim-Ring GmbH house rules, which are expressly stated is included in these GTTC. By purchasing or using a ticket, the respective purchaser or holder accepts the validity of these GTTC. Other conditions do not become part of the contract, even if Hockenheim-Ring GmbH does not expressly contradict them.
1. Ticket ordering
Tickets for the events organised by Hockenheim-Ring GmbH can be ordered only from Hockenheim-Ring GmbH or its authorised booking offices. By sending in order documentation by whatever means (by post, e-mail, online request) the customer receives no contract offer, but only a request to make their own contract offer (order). The customer has no right to acceptance of his offer. Hockenheim-Ring GmbH may therefore reject the contract offer without having to state any reasons. The contract comes into effect on payment for the ordered tickets.
2. Payment methods
Orders are always subject to pre-payment (direct debit/bank transfer/debit card/credit card/PayPal/Apple Pay/Google Pay/cash). In the event of insufficient credit card or account coverage, Hockenheim-Ring GmbH is entitled to cancel the order without corresponding notification or to block the barcode on the tickets. Hockenheim-Ring GmbH expressly reserves the right to claim compensation for damages in such cases. Varying conditions may be specified by the booking offices authorised by Hockenheim-Ring GmbH.
3. Ticket dispatch
Print@home and mobile tickets will be sent by email after receipt of payment. Hard tickets are sent by registered mail. Tickets are dispatched at the customer's expense and risk, unless there is gross negligence or intent on the part of Hockenheim-Ring GmbH or the persons commissioned by it. The transport company is selected by Hockenheim-Ring GmbH.
4. Complaints
The purchaser is obliged to check the tickets on receipt for correctness with regard to the event concerned, date, number and price of the tickets. Due to the time restrictions in the event business, complaints relating to faulty tickets must be made immediately (within three working days) following receipt of the tickets by the customer in writing by e-mail, fax or post to the contact addresses specified under Item 9. The definitive date for the observation of the complaint deadline is the date of the postmark or transmission report. Hockenheim-Ring GmbH has no obligation to accept return of the tickets after expiry of the complaint deadline.
5. Return/refund of tickets
The customer is not entitled to return tickets. In the case of services in the area of leisure facilities with a fixed performance time, in particular the sale of entrance tickets for events, this is not considered as distance sales business in the sense of § 312 b Para. 3 No. 6 BGB (German Civil Code), so that there is no right of cancellation or return following conclusion of the contract. In the case of rescheduling or postponement of an event, and particularly if the date of the event was not definitively scheduled at the time of ordering tickets, the customer has no right to refund of the ticket price. If an ongoing event is interrupted and not restaged, the customer also has no claim to refund of the ticket price. This does not apply if Hockenheim-Ring GmbH is culpable for such interruption or cancellation. If an event is restaged, the tickets remain valid, and must therefore be retained. If an event is cancelled, the ticket holder will be refunded the ticket price on return of the original ticket to the booking office where the ticket was purchased. Processing and dispatch charges will not be refunded.
6. Transfer/resale of tickets
The ticket holder is not allowed
a) to offer for sale tickets bought at auctions (in particular online, e.g. at eBay);
b) to resell tickets on a commercial basis without the express prior written agreement of Hockenheim-Ring GmbH;
c) to resell tickets privately at a higher price than that stated on the ticket;
d) to resell or transfer tickets to persons who have been banned from the event;
e) to resell or use tickets for the purposes of advertising, marketing, as a bonus, advertising gift, incentive or as part of an unauthorised hospitality or travel package without the express prior written agreement of Hockenheim-Ring GmbH.
If a ticket is used for any of the above impermissible purposes, or if a ticket holder contravenes these GTTC in any other way, the ticket becomes invalid. Hockenheim-Ring GmbH is in this case entitled to block the seat and refuse the ticket holder entry to the grandstands without further compensation. Hockenheim-Ring GmbH also reserves the right to bar persons who contravene these prohibitions from purchasing tickets in future, to ban them from events and/or to institute further civil and/or criminal proceedings.
7. House rules and user regulations
7.1. SUBJECT
• Domiciliary rights always remain with Hockenheim-Ring GmbH and third parties instructed by them. Orders made by Hockenheim-Ring GmbH, the police or security personnel in the run-up, during or immediately after the event must always be followed. In case of non-compliance, we reserve the right to exclude you from the event.
• This applies to every event, regardless of the legal reason, and shall be exercised if the following regulations are violated. Please note that for some events, in particular for concerts/festivals, the regulations set by the respective event organiser shall apply.
• In the event of a reprimand or when access is refused, the visitor or participant must leave the event site immediately. There is no claim for reimbursement in these cases.
7.2. PROHIBITED
• Bulky objects (e.g. bicycles, drinks crates, camera tripods, suitcases, folding chairs, folding tables, hiking rucksacks, scooters)
• Any type of glass container (e.g. glass bottles)
• Any type of pyrotechnic objects (e.g. Bengal fire, flares, fireworks)
• Spray cans, corrosive, flammable or colouring substances (with the exception of deodorant and sun cream)
• Professional photography and filming equipment (e.g. camera lenses which size exceeds 40 cm)
• Drones and similar unmanned aircraft
• Any type of drugs or weapons
• Anti-constitutional, xenophobic and discriminatory illustrations (clothing, flags, etc.)
• Visitors are not permitted to bring animals (e.g. dogs).
• Visitors are not permitted to collect returnable bottles and cans.
• Any unapproved use of the premises is prohibited (sale of goods, food, drink, advertising material, distribution of leaflets, etc.). Only the event organiser and third parties instructed by them may offer catering.
• Damage to the site (hammering in nails, hooks, etc. and the use of adhesive on floors, walls, ceilings, furniture). Permissible decorations (fence banners, etc.) must be removed at the end of the event.
7.3. ADMISSION/ENTRY
• Every spectator must be in possession of a valid ticket or a access authorisation.
• Owners of discounted tickets must provide proof of their valid entitlement to the discount when they are first admitted onto the site.
• A validated ticket is only valid with an event wristband, which will be handed out the first time you are admitted. Please show your ticket and wristband unprompted.
• We don’t recommend visitors and participants bring children under 3 years of age to motorsport events. Visitors who bring babies or small children to events, or pregnant women, may be prohibited by Hockenheim-Ring GmbH or the event organisers from taking any further part in or staying at the event if there could be health hazards for the children due to the special nature of the event. In the case of expulsion, the visitor or participant must leave the event site immediately. There is no claim for reimbursement in these cases.
• People who are significantly under the influence of alcohol/drugs will be refused access or will be removed from the site.
7.4. STAY/ON SITE
• Motorsport is dangerous! It is prohibited to enter any area that is not expressly allocated for spectators. This includes, among other things, the racing track, access routes to the track, emergency routes and the marked danger zones near the track. In case of non-compliance, we reserve the right to exclude you from the event.
• Please make sure you bring suitable ear protection with you - particularly for children.
• Staircases, walkways and emergency routes on the grandstands must be kept clear without restriction for security reasons. When using all walkways and stairways, no other person may be harmed/put in danger, impeded or harassed.
• Prams or pushchairs may only be parked in the designated parking spaces at their own risk.
• The use of drones, microcopters and similar unmanned aircraft is not permitted on the Hockenheim Ring site.
• The Hockenheim Ring site must be kept clean throughout. Rubbish must be disposed of in the rubbish bins provided. Should you need the toilet, please use the sanitary facilities provided.
7.5. FORCE MAJEURE
• Unforeseen events, such as official orders or bad weather, which make it impossible to hold the event as planned and are not the responsibility of the event organiser, entitle them to take all measures necessary (including refusal of access, removal from site).
7.6. LIABILITY
• Hockenheim-Ring GmbH and its subcontractors and vicarious agents do not assume liability for personal injuries and/or damage to property, unless they are caused by an intentional or grossly negligent breach of obligations.
• In particular no liability is accepted for damage to a person’s hearing caused by high noise levels due to engine noise, or similar.
7.7. IMAGE AND AUDIO RECORDINGS
• Photos, videos or audio recordings at the Hockenheim Ring are only permitted for private use and are not permitted for commercial or journalistic purposes. Any type of commercial and promotional production as well as use of these images and audio material is not permitted and requires written approval from Hockenheim-Ring GmbH. Non-compliance would give rise to claims for damages and for injunctions to be made by Hockenheim-Ring GmbH.
• Photography and filming is generally only permitted from the grandstands and, at designated events, also in the drivers’ paddock. People who linger in the inside area of the track (e.g. media platforms and restricted areas) without a valid employee ID, proof of accreditation or written authorisation from Hockenheim-Ring GmbH will be removed from the area and have to bear the legal consequences.
• It is not permitted to carry professional photo or film equipment with you at events (e.g. camera lenses which size exceeds 40 cm). Exceptions are only made for press photographers accredited for that particular event, who have a valid event press pass, or people with the relevant written authorisation from Hockenheim-Ring GmbH. It is also forbidden to bring and set up any type of camera tripod (e.g. monopods) in the stands.
7.8. IMAGE RIGHTS
• Each spectator consents that images and moving images of themselves may be taken as part of the event and used without compensation from the organiser and without limitation of time, space and content in each medium, in any form and as often as desired.
If a ticket holder is accompanied by an underage child, they shall also give the above consent for this child if they are authorised to do so in their capacity as parent or legal guardian. Otherwise, they are obliged to ensure that the parent or legal guardian has given their consent prior to entering the event. Adolescent ticket holders from 14 years of age have independent consent alongside their parents or legal guardians. Section 23 (2) KunstUrhG (Art Copyright Act) and the separate rules on data protection remain unaffected.
7.9. FINAL PROVISION
• Should individual points in these house rules be or become ineffective, impracticable or unenforceable, either in full or in part, the validity of the other points shall remain unaffected.
8. Data processing/data protection
All personal data provided by the customer will be processed by Hockenheim-Ring GmbH only in accordance with the data protection regulations applicable to the contract. Such data, and in particular names, addresses, telephone numbers, e-mail addresses, bank details etc. will be recorded, processed and used by Hockenheim-Ring GmbH in automated processes to the extent required for the establishment or amendment of the contractual relationship. Hockenheim-Ring GmbH is entitled to disclose such data to third parties commissioned with the performance of the purchase contract, to the extent required for the fulfilment of the contract.
9. Contact
Ticket orders or enquiries relating to ticket sales can be directed to Hockenheim-Ring GmbH via the following contacts: Hockenheim-Ring GmbH, Ticketing Department, Am Motodrom, 68766 Hockenheim, Telephone: +49 (0)6205-950 222, Fax: +49 (0)6205-950 299, E-mail: ticketing@hockenheimring.de
10. Place of fulfilment/jurisdiction
The sole place of fulfilment for deliveries and services is the registered office of Hockenheim-Ring GmbH. If the contract partner is a commercial entity in the sense of the HGB (German Commercial Code), a legal entity under public law or a special fund under public law, or if he has no general place of jurisdiction in Germany, or if his usual place of residence is unknown at the time of bringing an action, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is the registered office of Hockenheim-Ring GmbH. In the case of cross-border contracts, the agreed sole place of jurisdiction for all disputes arising from or in connection with the contractual relationship is also the registered office of Hockenheim-Ring GmbH.
11. Concluding conditions
If any individual points of these GTTC prove to be or become invalid or unfeasible, in whole or in part, this shall not affect the validity of the contract as a whole or the remaining conditions. This contract is subject exclusively to the law of the Federal Republic of Germany.